Working With Us

Learn more about partnering with Jaeckle Distributors. Whether you're interested in B2B, online ordering, or you just want to know more about our incredible Credit, Claims, or Customer Service departments, we have many ways to support our customers.

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About Us

At Jaeckle Distributors, values matter. Our core values are the standards to which we hold ourselves. We believe that living these values makes us better business partners, better people, and even better parents, family members, and friends.

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Claims


Jaeckle Distributors prides itself on providing quality products and service to our customers. However, we understand that sometimes problems do arise, resulting in the need to file a claim with the material manufacturer. When filing a claim is necessary, Jaeckle’s goal is to make the process as efficient and painless as possible while providing timely resolutions.


To get the process started…


For Mannington residential claims where the product has been cut or installed, contact Mannington Claims Express as follows:


For Mannington commercial claims:

  • Call: 800-241-2262


For all other claims, contact Jaeckle’s Claims Department as follows:


The following documentation may be required to file a claim:

  • Completed Claim Form. Most claim forms can be found in list of links below. Note: Though claim forms may be filled out online, they cannot be submitted through our website. You must save the completed form to your computer and attach it to an email or print it out and fax it.  
  • Labor Estimate. When a repair or replacement involves labor charges, the manufacturer will require a detailed labor estimate on your letterhead. 
  • Retailer Proof of Purchase. If an invoice number is provided, we can obtain this through our systems.  
  • Consumer Proof of Purchase. Many manufacturers require an invoice from you to the consumer showing that the end user purchased the product from you.  
  • Pictures or Samples. Depending on the situation, one or the other may be required. We will work with you to determine what is most appropriate or required by the manufacturer.
  • Onsite Inspection. Periodically, an onsite inspection may be required. In those instances, we will work to determine the best solution to obtain the needed information.

Download the appropriate claim form for your product to provide to our claims department:

Adore

Alloc

Avonite

Cisa

Esquire (Florim)

Florida Tile 

Inspira

Ironply

Johnsonite

LM

Mapei

Mercier

Somerset

Sponge Cushion

Sureply

Taylor Adhesives

Tecply

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