JAECKLE DISTRIBUTORS SERVICE INDEX

We work hard to ensure a high level of quality control is maintained company-wide at Jaeckle Distributors. We have been using these metrics for many years to monitor our performance.  
We hold ourselves to high standards and we’re proud to share our goals and performance with our customers.

Last 12 Months
Current Month
GOAL

Warehouse Accuracy

99.84%

99.84%

99.80%

Customer Service Accuracy

99.80%

99.80%

99.50%

Days to Resolve Claims

3.6 days

7.6 days

15 days

Invoicing Accuracy

98.76%

99.29%

99.30%

Inventory Fill Rates

93.20%

93.40%

93.00%

Warehouse Accuracy
Our warehouse personnel work hard to ensure our products are received correctly by our customers. Warehouse accuracy is the percentage of orders that are filled and shipped correctly. For example, at our current 99.80% accuracy rate, we will ship 998 items correctly for every 1000 items filled on average. Last year we shipped out over 195,000 items.   

Customer Service Accuracy
Our Customer Service team strives to give the best service possible and we support our customers in many ways.  One very important area of support is to ensure that we supply you with the correct products, to the correct destination, at the correct prices.  We take our service levels very seriously, and measure our accuracy rate.  This is calculated by dividing the total number of lines that we enter, by the number of correct lines that we enter.  Our goal is to be at 99.5% accuracy.    

Days to Resolve Claims
Regardless of the type of claim that you have, Jaeckle Distributors makes every effort to resolve your issue as quickly as possible.  We understand how unpleasant a claim situation can be and we eliminate those frustrations through timely communication and quick results. If an inspection is not required for the claim, our goal is to have the claim resolved in 15 days or less.

Invoicing Accuracy
We know how important it is to you to have each invoice correct the first time.  Invoicing accuracy is calculated by dividing the total number of line items billed by the number of line items that are correctly billed.  This measure is very important to us as it highlights our ability to deliver a correctly priced order which saves you time and money.

Inventory Fill Rates
• Jaeckle is committed to stocking the correct items and levels of inventory.  Our fill rate percentage is the percentage of stocking items that are on hand and available at the time of order.  This does not include non-stock or special-order items.
• To give you perspective, with a 93% fill rate, only 7 items for every 100 items purchased will go on backorder.  We currently have stock on more than 11,000 individual items.
We classify our items and give better selling items more priority and increase stock.  Our + and A items are running at over 98% fill rates.  However, because we choose to stock a vast variety of items our overall average ranges between 93% and 94%. If you would like to see individual fill rates for your account, please contact Bill Simonson at bill.simonson@jaeckledistributors.com or 800-236-7225 ext 5394.         
  
Item ABC Class Descriptions                                     
“+” Items = Items averaging daily sales
“A” Items = Items averaging 8+ sales per month
“B” Items = Items averaging 4-7 sales per month
“C” Items = Items averaging 1-3 sales per month
“D” Items = Items averaging <1 sale per month

Goals for each Item ABC Class 
+ Items = 99%
A Items = 97%
B Items = 95%
C Items = 92%
D Items = 80-90%

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