Claims

Regardless of the type of claim that you have, Jaeckle Distributors makes every effort to resolve your issue as quickly as possible.  We understand how unpleasant a claim situation can be and we eliminate those frustrations through timely communication and quick results.

Our claims coordinator will work with you and the manufacturer to streamline the process and get a resolution.  From the day a claim is received into our Madison office, our goal is to have the claim resolved in 30 days or less.  If an inspection is not required for the claim, our goal is to have the claim resolved in 15 days or less.

Though we try to keep claims to a minimum, invariably some situations do arise.  We are here to make the claims process as worry-free and stress-free as can be.  

To file a claim, please submit the claim form with a copy of your invoice and pictures to claims@jaeckledistributors.com.   Please let us know if you have samples and we will provide instructions on where to send them.

Download the appropriate claim form for your product to provide to our claims department:
Adore
Alloc
Ark
Berry
Bostik
Esquire (Florim)
Florida Tile 
Inspira
Johnsonite
LM
Mapei
Mercier
Nafco (Tarkett)
Somerset
Sureply
Trends 
Trillium

To file a Mannington claim, please fill out Mannington's online claim form:
Mannington Residential Claims
Mannington Commercial: 1-800-241-2262
Mannington Claim Process Guidelines

Jaeckle247 Feedback Button