Return and Cancellation Policy

Effective 11/10/25

RETURNS

• All product returns are subject to Customer Service (CS) review and written approval. All product returns require a return authorization number issued by CS before product is returned.
• Product must be returned within forty-five (45) days from the invoice date. Returns received at a Jaeckle facility after 45 days will not be accepted.
• Buyer is responsible for returning material to Jaeckle within 45 days. Returned product shipping costs are non-refundable.
• Returns for direct ship product are subject to manufacturer’s discretion, return policy, fees, and other costs. Approval not guaranteed.
• Restocking fee is 25% of the returned item value.
• Material must be returned in the original packaging, undamaged, and unaltered.
• Only full cartons are eligible for return unless originally sold by the piece.
• All cash and billed cash sales are final. No returns will be accepted.
• Return value of one (1) of the items on the original order must be greater than $300. Items cannot be combined to meet the minimum.

Not eligible for returns:

• Special order items
• Non-stock items
• Dropped or discontinued product
• Cut sheets of countertop laminate, solid surface, and quartz
• Items not on the original order and RA in question

Items not eligible for returns will not be accepted and will not be shipped back.

CANCELLATIONS

• No cancellations on special orders once the order cannot be cancelled with the manufacturer.
• No cancellations on non-stock orders.

CONDITIONS

• Credit is subject to inspection and count when received in our warehouse.
• Credit will be issued within seven (7) business days of receipt based on successful product verification.
• All returns are subject to Jaeckle Distributors’ approval.

**Return policy is subject to change.