Working With Us

Learn more about partnering with Jaeckle Distributors. Whether you're interested in B2B, online ordering, or you just want to know more about our incredible Credit, Claims, or Customer Service departments, we have many ways to support our customers.

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About Us

At Jaeckle Distributors, values matter. Our core values are the standards to which we hold ourselves. We believe that living these values makes us better business partners, better people, and even better parents, family members, and friends.

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Return Policy

Last revised 1/31/22


Returned products must be a current running line item and the following conditions must be met:

  • Customer Service must be contacted within 60 days of invoice date.
  • Return authorization is valid for 30 days. All material must be physically returned within this time.
  • Returned material must have a pre-approved return authorization number.
  • Packaging and material must be in the same condition as it was delivered.
  • Restocking fee will be the greater of 25% or $50.
  • Full cartons only for flooring products unless sold in broken cartons

The following material is not returnable :

  • Special order items
  • Non-stock or dropped material
  • Cut sheets of countertop laminate, solid surfacing, and quartz
  • Stock items ordered in quantities that far exceed our typical monthly usage may not be returnable; it will be at Jaeckle Distributors discretion.


  • No restocking fee will be charged if the material is delivered damaged or defective or if the return is due to an error on our part.
  • Credit is subject to inspection and count when received in our warehouse.
  • Credit will be issued within 7 working days of receipt based on the successful product verification.
  • Pick-ups on returns will occur only on our next scheduled delivery to the customer. No special runs for pick-ups on returned goods.
  • All cash sales and billed cash sales are final. No returns will be accepted.
  • All returns are subject to Jaeckle Distributors approval.

**Return policy is subject to change.